Terms & Conditions

Decode German is a brand of SKID Decode Deutsch Language Institute Private Limited, a company incorporated under the Companies Act, 2013 in India. We provide online German language courses at levels A1 through B2, taught via live video sessions and structured learning materials.

• Company name: SKID Decode Deutsch Language Institute Private Limited
• Brand name: Decode German
• Email: decodegerman@gmail.com
• Phone / WhatsApp: +49 15900 4836675 (Germany) | +91 98712 05947 (India)

2.1 Course Availability

All courses are conducted fully online via Zoom or an equivalent video conferencing platform. Classes are scheduled in small batches of 8–10 students. Course availability, batch timing, and scheduling are subject to change and will be communicated to enrolled students in advance.

2.2 Enrolment Process

To enrol in any course above A1 level, you must first pass an entrance test. This ensures that every student in a batch is at an appropriate and consistent level. Decode German reserves the right to decline enrolment if a student does not meet the required standard for their chosen course.

For A1 level, no entrance test is required. Enrolment is confirmed upon payment of the course fee.

2.3 Crash Courses and Re-enrolment

If you do not pass the entrance test for your target level, you may opt for a Crash Course — fast-paced, one-to-one sessions designed to prepare you for the level. Once you pass the test, your place in the batch will be confirmed.

Course fees are communicated to you directly before enrolment. All fees must be paid in full before the course begins unless a specific instalment arrangement has been agreed in writing with Decode German.

We accept payment via bank transfer and other methods as communicated at the time of enrolment. Fees are quoted in Indian Rupees (INR) or Euros (EUR) as agreed. Payment confirms your place in the batch.

4.1 Satisfaction Guarantee — First 15 Days

If you are unsatisfied with the quality of teaching and wish to leave within the first 15 days of your course start date, you are entitled to a full refund of the course fee paid. To request a refund under this clause, you must notify us in writing at decodegerman@gmail.com within the 15-day window, stating the reason for your dissatisfaction.

Refunds under the satisfaction guarantee will be processed within 7 business days of the approved request.

4.2 Personal Reasons — After 15 Days

If you choose to leave the course after the 15-day satisfaction period for personal reasons (including but not limited to: change in schedule, relocation, personal circumstances, or lack of time), no refund will be issued for the remaining course fee.

However, we recognise that life circumstances change. You will retain the right to re-enrol in the same course level at any time in the future at 50% of the standard course fee at the time of re-enrolment. This right has no expiry date.

To use your re-enrolment right, contact us at decodegerman@gmail.com. Re-enrolment is subject to batch availability and, if more than 6 months have passed, you may be asked to take a brief placement check to confirm your current level.

4.3 Batch Cancellation by Decode German

In the unlikely event that a batch is cancelled by Decode German (for example, due to insufficient enrolments or unforeseen circumstances), enrolled students will receive a full refund of any fees paid, or the option to transfer to the next available batch at no additional cost.

4.4 No Show

If you do not attend class without prior notice and do not contact us within 7 days of your first absence, your place in the batch may be reallocated. The standard personal-reasons policy (clause 4.2) will apply.

By enrolling in a course, you agree to:

• Attend classes regularly and punctually. Consistent attendance is essential to your progress and to the progress of your batch.
• Complete assigned homework and self-study tasks between sessions.
• Treat teachers, native speakers, and fellow students with respect at all times during live sessions.
• Not record, share, redistribute, or publish any live class recordings, course materials, or teaching content without explicit written permission from Decode German.
• Keep your login credentials and class links confidential and not share them with third parties.

All course content, teaching materials, video recordings, worksheets, grammar notes, audio drills, and other resources provided by Decode German are the intellectual property of SKID Decode Deutsch Language Institute Private Limited. You are granted a limited, personal, non-transferable licence to use these materials solely for the purpose of your own language learning.

You may not reproduce, distribute, sell, publish, or create derivative works from any Decode German content without prior written consent.

Decode German is built on a foundation of respect, commitment, and mutual support. We reserve the right to remove any student from a batch — without refund — in cases of serious misconduct, including:

• Harassment, abuse, or disrespectful behaviour toward any teacher, native speaker, or fellow student.
• Deliberate disruption of live sessions.
• Any form of cheating or academic dishonesty in tests or assessments.
• Sharing class access links or course materials publicly or with non-enrolled individuals.

Decode German's liability is limited to the amount of the course fee paid by you. We are not liable for any indirect, incidental, or consequential loss arising from your participation in or inability to participate in our courses, including but not limited to: technical issues with your internet connection, device failures, or third-party platform outages (e.g., Zoom).

We do not guarantee specific exam results, employment outcomes, or visa approvals as a result of completing any course.

We may update these Terms & Conditions from time to time. The effective date above will reflect the latest revision. Material changes will be communicated to enrolled students by email. Continued enrolment or participation after the effective date of revised terms constitutes acceptance.

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of Decode German's services shall be subject to the exclusive jurisdiction of the courts in Madhya Pradesh, India.

For students based in the European Union, nothing in these terms affects your statutory rights under applicable EU consumer protection law.

For any questions about these Terms & Conditions, please contact: